Voice of the BC Tourism Industry



BC Prepares to Safely Move to Step 2 of its Restart Plan


BC’s Restart is a careful, four-step plan to bring BC back together.

Getting vaccinated is the most important tool supporting our restart.

UPDATE!Beginning on Tuesday, June 15, 2021, British Columbia will take the next step in safely bringing people back together, transitioning into Step 2 of BC’s Restart plan, including lifting restrictions on travel within BC.



Tourism Restart Step 2 Toolkit

For a quick guide on communications, health and safety, workforce, and marketing in relation to Step 2 of BC’s Restart Plan, BC tourism businesses and partners are encouraged to refer to the Destination BC Tourism-Sector-Restart-Step-2-Toolkit


Joint statement on resumption of travel within BC

June 15, 2021 – Melanie Mark, Minister of Tourism, Arts, Culture and Sport; Brenda Baptiste, chair, Indigenous Tourism BC; Walt Judas, CEO, Tourism Industry Association of BC; Ingrid Jarrett, president and CEO, BC Hotel Association; Anthony Everett, chair of the BC Regional Tourism Secretariat; and Richard Porges, interim president and CEO, Destination BC, released a statement on the resumption of non-essential travel within B.C. Read the full statement here


TIABC Publishes Know Before You Go Video Series

TIABC has published four videos highlighting the efforts that the tourism industry is taking to keep guests, staff and BC residents safe during the COVID-19 pandemic. Click on the images below to watch the videos about restaurants, attractions, pubs & bars, and accommodations.











Canadian and American officials have joined together to call for the U.S.-Canada border to reopen. Write your MP today to tell them that we need a plan to safely #OpenTheBorder! #TourismCounts #BCTourismCounts www.openuscanborder.ca


Tourism Task Force Presents Final Report to Minister




On December 9th, the Tourism Task Force presented its final report to the Minister of Tourism, Arts, Culture and Sport, Hon. Melanie Mark, with a series of recommendations to support businesses and the workforce, and maintain confidence in travelers and communities.

View the report here





BC Government Announces COVID-19 Economic Recovery Plan – September 17, 2020

Learn more at: news.gov.bc.ca/releases/2020PREM0052-001780

Find out more and download the full report at: strongerbc.gov.bc.ca

View the Ministry of Tourism, Arts and Culture Fact Sheet here

View the TIABC and Industry Partners media release here



TIABC Advocacy Report

As the Voice of Tourism for British Columbia’s 19,300 businesses and 300,000+ employees, we present this Advocacy Report on our efforts to date with the caveat that our job is far from over. As long as it takes for the visitor economy to pull through, TIABC’s number one priority will be to continue to advocate on your behalf.

Download the full report here



Tourism & Hospitality Sector Seeks $680 Million Recovery Stimulus Package from B.C. Government 

On July 21, 2020 the BC tourism industry released a proposal for immediate and vital assistance for the sector hardest hit by COVID-19 and travel restrictions.

Download the full proposal here: Recovery Stimulus Package for British Columbia’s Tourism & Hospitality Sector

Read the media release and backgrounder here

On July 20, 2020, letters were sent to each MLA in British Columbia regarding this proposal. View a sample letter here


Providing positive guest experiences during the time of a pandemic can be challenging at times, especially when some guests are not following businesses’ established Health & Safety protocols.
go2HR has developed a script document for frontline staff to refer to in tough situations. go2HR’s team of HR and training experts have developed scenarios which staff could likely encounter in their workplace, and suggested scripts on how to respond to non-compliant guests.
Download the full document here


Tourism & Hospitality Best Practices Protocols are being submitted by sector groups to WorksafeBC for review. Businesses can then use these documents to assist in their re-opening plans. Please visit our Tourism & Hospitality Best Practices Protocols page to view a list of protocols as they become available: www.tiabc.ca/tourism-hospitality-best-practice-protocols/

Read TIABC’s COVID-19 Bulletins: www.tiabc.ca/tiabc-in-the-news/newsletter

TIABC encourages all stakeholders to rely on official sources of information for updates on the coronavirus. TIABC, Destination BC, the Ministry of Tourism, Arts & Culture, and TIAC are all actively monitoring the coronavirus situation and will respond accordingly with further direction to tourism stakeholders.


May 6, 2020: BC Government releases Restart Plan – click here
The plan out lines 4 phases:
Phase 1 (completed – flattening the curve)
Phase 2 (mid May onwards)
Phase 3 (currently; as long as transmission remains low or in decline)
Phase 4 (TBD – conditional on at least one of: wide vaccination; “community” immunity; broad successful treatments)
May 20, 2021 – TIABC Submission re: Extension and Proposed Changes to the Canada Emergency Wage Subsidy (CEWS) and the Introduction of the Canada Recovery Hiring Program (CRHP) – Click here
May 6, 2021 – TIABC writes to the Prime Minister and Minister Joly  with a request a collaborate on a restart plan for the tourism industry – Click here

May 11, 2021 – Response from Hon. Melanie Mark, Minister of Tourism, Arts, Culture and Sport  re: request a collaborate on a restart plan for the tourism industry – Click here

April 9, 2021 – TIABC writes to the City of Abbotsford to encourage the City to retain Tradex as an event venue – Click here
April 6, 2021 – TIABC and the BCHA write to the Premier with a request a collaborate on a restart plan for the tourism industry – Click here
March 29, 2021 – Response from Hon. Melanie Mark, Minister of Tourism, Arts, Culture and Sport  re: proposal for the BC Tourism Recovery Investment Program (BC TRIP), which aims to provide support to BC’s large tourism operators
Click here
March 8, 2021- Cruise Lines International Association (New West & Canada) wrote to thank TIABC for advocating on behalf of the cruise industry – Click here

February 19, 2021 – TIABC wrote to Prime Minster Trudeau about cancellation of cruise season – Click here

February 2, 2021 – Outdoor Recreation Council of BC request increase to BC Parks budget – Click here

January 28, 2021 – TIABC support letter re: Abbotsford International Airshow proposal for a “drive-in” event- Click here

January 21, 2021 – TIABC Formally Outlines Recommendations After Meeting with Premier Horgan & Minister Mark – Click here

January 15, 2021 – TIABC Submission re: Modernizing the Pleasure Craft Operator Competency Program – Click here

December 2, 2020 – Response from Hon. Ravi Kahlon, Minister of Jobs, Economic Recovery and Innovation re: Challenges to the Small and Medium Business Recovery Grant and Meeting with Hon. Melanie Mark, Minister of Tourism, Arts, Culture and Sport – Click here

October 16, 2020 – TIABC, the BC Hotel Association (BCHA), Alliance of Beverage Licensees (ABLE BC) and Restaurants Canada wrote to the Deputy Premier re: Challenges to the Small and Medium Business Recovery Grant – Click here

October 22, 2020 – Response from Associate Deputy Minister re: TIABC letter of September 16 to Premier (Public Health Order) – Click here

October 7, 2020 – Response from Office of the Premier re: TIABC letter of September 16 (Public Health Order) – Click here

September 16, 2020 – TIABC/Metro Vancouver Task Force letter to Minister Joly re: extension of federal CEWS, RRRF and CECRA support programs – Click here

September 16, 2020 – TIABC/Metro Vancouver Task Force letter to Premier Horgan and Ministers re: Public Health Order on Pubs, Bars, Restaurants – Click here

September 15, 2020 – Joint response to Report on WCB Review – Click here

September 15, 2020 – TIABC/Metro Vancouver Task Force letter to Vancouver Mayor and City Council re: Extending Pop-Up Patios This Fall and Winter-  Click here

August 6, 2020 – TIABC/Metro Vancouver Task Force letter to Minister Joly re: Canada Emergency Wage Subsidy Program – Click here

July 21, 2020 – TIABC media release re: Tourism & Hospitality sector seeks $680 million recovery stimulus package from B.C. Government – Click here

July 20, 2020 – TIABC and Major Industry Partners write to Minister of Labour re: concern with Bill 23, Workers Compensation Amendment Act, 2020 – Click here

June 26, 2020 – TIABC’s 2021 Budget Submission to the Select Standing Committee on Finance and Government Services – Click here

June 26, 2020 – TIABC joint media release re: BC-Yukon Border to Open July 1 2020 – Click here

June 25, 2020 –  Response from Minister James re: TIABC letter of April 20 (Proposal to fund DMOs) – Click here

June 24, 2020 – Response from Ministers Beare and Farnworth re: TIABC Letter of May 18 (Travel Deposit Refunds) – Click here

June 22, 2020 –  TIABC joint media release re: Businesses Province-Wide Call on Labour Minister to Urgently Act to Avoid More Employee Terminations and Forced Small Business Bankruptcies – Click here

June 22, 2020 – Industry letter to Minister Bains requesting further extension of temporary layoff time limits under Employment Standards Act – Click here

June 8, 2020 – TIABC and Major Industry Partners write to Premier Horgan to ask for Provincial and Federal Cooperation to Restart Tourism & Travel Sector – Click here

June 5, 2020 – TIABC, ABLE BC, BCHA & Restaurants Canada Provide Joint Submission on the Canada Emergency Wage
Subsidy Program – Click here

June 5, 2020 – TIABC joined 12 other organizations to write to Premier Horgan re: further extending the temporary lay-off provisions – Click here

June 5, 2020 – Response from Minister Beare re: TIABC letter of May 7 (Meetings, Conferences & Events Sector) – Click here

May 29, 2020 – TIABC Op-ed submitted to Vancouver Sun – Click here

May 28, 2020 – TIABC joint media release re:  Critical Support Still Needed to Re-Open Backbone of the BC Economy – Click here

May 27, 2020 – Response letter from Minister Beare re: financial assistance to Community DMOs – Click here

May 27, 2020 – TIABC submission to Minister’s Tourism Engagement Council – Click here

May 18, 2020 – TIABC letter Minister Beare re: Travel Deposit Refunds – Click here

May 7, 2020 – TIABC letter to Minsters Beare, Dix and Mungall re: Meetings, Conferences & Events Sector – Click here

April 20, 2020 – TIABC letter to Ministers Beare and James  re: Proposal to fund DMOs  – Click here

March 30, 2020 – Briefing Note: BC Tourism Industry Feedback on Federal Government Relief Measures, Gaps that Still Exist, and Suggestions for Further Assistance –Click here

March 23, 2020 – TIABC media release re: Tourism Industry Responds to COVID-19 Action Plan – Click here

March 21, 2020 – TIABC letter to Minister Beare: Proposed Government Measures to Assist BC’s Tourism and Hospitality Industry – Click here

March 16, 2020 – TIABC media release re: Tourism Industry Calling for Emergency Fund –Click here

March 16, 2020: TIABC letter to Premier Horgan re: Tourism Emergency Contingency Fund to Address Impact of COVID-19. – Click here


The following information is sourced from the Destination BC website: www.destinationbc.ca/news/coronavirus-update

What you need to know

We know this is a very difficult time for our tourism industry, and that COVID-19 is top of mind for travellers and businesses globally. Destination BC is here to support you, and we are doing everything we can in partnership with provincial and federal government, industry partners, and Health Authorities to monitor the impact of COVID-19 on BC and our tourism industry.

There is a lot of uncertainty around what our world will look like next month, next week, and even tomorrow; we want to assure you that we are all in this together. Now more than ever, we will leverage our collective power to align and support us through the times ahead.

To ensure we are doing our part in “flattening the curve” of COVID-19 in BC, Destination BC is following the direction of the Ministry of Health. With challenges ahead, the Honourable Lisa Beare, Minister of Tourism, Arts and Culture, pens an open letter to each and every tourism business and community across British Columbia.

Read: A message to Tourism from the Honourable Lisa Beare, Minister of Tourism, Arts and Culture

Top 5 Resources Right Now
News and updates about COVID-19 is being served to us faster than we can take it all in, and with many new resources becoming available each week, it’s hard to know where to start. We want to help you find the information you’re looking for, so here’s a list of the Top 5 Resources For Tourism Businesses During COVID-19 we think you need to know about, now.

Destination BC’s COVID-19 response page: www.destinationbc.ca/covid-19/destination-bc-response/

Provincial response page: www.destinationbc.ca/covid-19/provincial-response

Federal response page: www.destinationbc.ca/covid-19/federal-response

Health & Medical page: www.destinationbc.ca/covid-19/health-medical

Industry Resources page: www.destinationbc.ca/covid-19/industry-resources

Travel & Transportation page: www.destinationbc.ca/covid-19/travel-transportation


If you have symptoms and may have been exposed to COVID-19, use the BC COVID-19 Self-Assessment Tool, developed with the BC Ministry of Health, to help determine whether you may need further assessment or testing for the virus. You can complete the assessment for yourself, or on behalf of someone else, if they are unable to.

To arrange for further assessment or testing, call your local primary care provider or 8-1-1, or for deaf or hard of hearing call 7-1-1.

BC COVID-19 Self-Assessment Tool


FAQs: Tourism businesses and accommodation

In partnership with the Ministry of Tourism, Arts and Culture, BC’s Ministry of Health, and other industry partners, we have created an FAQ. This will be continually updated, providing information from BC, national, and international partners to give you the information you need as it relates to travel and tourism. It will help you answer questions from your staff, visitors, and partners.

If you have additional tourism-related questions in regard to COVID-19, please contact us at covid19response@destinationbc.ca. We will be working with the appropriate officials to source up-to-date answers for you, so please be patient as we work to address your questions as quickly as possible.

Click here to view the Destination BC page (FAQs at bottom of page): www.destinationbc.ca/news/coronavirus-update


COVID-19 (coronavirus) update: see details