Taking on the management of The Oswego hotel in Victoria, Canada which is a luxury Boutique hotel with 80 suites, during the 2008 recession was an opportunity she could not resist. Her skillset opened up an opportunity to turn around a struggling hotel. This is what the best hotel management company strives to do take on a challenge and make it an unbridled success. However, this can only be done with the right leader.
Suzanne’s high end, extensive international hospitality experience is what drives her to find the best practices for all aspects of operating boutique and luxury hotels. Her three decades in this industry have allowed her to create a hotel management company in Canada that is focused on the guest experience, running an extremely profitable business and achieving unprecedented results.
Trained in England, Suzanne worked up through the ranks in hotels with learning and developing each role she took on. Specializing in smaller hotels of the 4 & 5-star level has given Suzanne the training and knowledge to know exceptional service.
Within two years of starting her Management company in Canada, Suzanne officially went international, launching her company in the UK. Looking to grow, own and operate hotels in the UK as well as in Canada, her tireless commitment to execute her vision remains her focus.
Being of service in our community, empowering and supporting women in leadership roles are strong values for Suzanne. She has sat on various volunteer boards and currently is on a second term with the Board for Tourism Victoria.
Her success is built on growing each hotel in her portfolio beyond overall expectations – Hotels redefined!